"IF YOUR DOG DOES NOT WANT TO GO TO THE PARLOUR, BRING THE PARLOUR TO YOUR DOG"
Before we get down to the bubbles and brushing teeth, we first need to explain how and why we operate the way we do. Since I have been running mobile grooming since 2005, we strive to make your dogs experience a loving, stress free, enjoyable experience. I completed my course in dog grooming in 2004 with flying colours at the south African grooming institution.
We have 3 vehicles that carry between 2 and 4 groomers. We DO NOT work inside a van or outside of your yard in a trailer because we believe in an OPEN DOOR POLICY! It is extremely important for your little paws to feel comfortable when being groomed, we do not want to panic them. You will be able to see how we treat your children as well as bond with us as we go through the splish splash process.If ever there is a problem with a grooming session, please notify as soon as possible so that we can fix the problem and make sure that any misunderstandings will be resolved and sorted out.
TIMES ARE CHANGING – SO ARE WE!
Woof&Meow have been providing pet grooming services since 2005. Through the years we have built up a client base of approximately 700 clients. These clients collectively owns 3 500 pets. These are the staff providing the service to its clients. The increasing size of the company requires that some of the processes used in the past need to change. The processes requiring change are related to the health and well-being of the pets, safety of our staff.
Training of staff
The staff has all received training in the grooming of the various breeds of pets. This includes the various shampoos to be used for certain skin types, grooming methods for difficult breeds, certain types of cuts, methods to dealt with fur clots. Very important to inform the groomers or myself of the style required and to be sure of the blade length as we can not stick hair back on but we can always go shorter. The latest training provided to the staff was provided by Dr Sontag who is a well-known Pet Behaviourist. This training included aspects of behaviour of pets in certain situations and also methods to deal with abnormal or anxious behaviour by pets.
What we need from you:
•Space convenient for you where we can work
•And..... your pawsome doggie or kitty
We work on appointments only, if we do however have a cancellation that day and you are within the area that we are working, then you MIGHT be contacted and scheduled for a possible grooming. If it is an emergency and your fur-baby TRULY needs a grooming A.S.A.P then we will do our utmost best to squeeeeeze you in for the day. Since you have joined the family, you are allowed to contact me any time with regard to your kiddy. Please always keep me up to date with our grooming sessions, for example: if you have booked for 2 doggy's to be groomed and wish for us to groom 3 instead, then please INFORM ME BEFORE THE TIME as we work on a strict schedule and if we prepare for only 2 and need to wash 3, then our next customer will miss out on their pampering or we will be late. It is extremely important to stay in contact with regards to operations, birthdays accidents etc as we truly enjoy being a part of your lives and giving outstanding service.
The practice in the past was that Woof&Meow would provide the towels to dry the pets. For health reasons it was decided that as from 1 January 2017 the client should provide their own towels to dry pets. This change is required to ensure that skin diseases are not transferred between pets. The washing of towels using laundry machines does not sterilise the towels and this could lead to the spreading of skin diseases.
Payment using EFT
The increase of crime has necessitated that the risks related to receiving cash from clients must be managed. The decision was made that Woof&Meow must become a cash-less company! Payment could be made via EFT at the time the booking is made. The EFT is the preferred option.